Meet the A4e Team in Middlesbrough
Our Team has evolved over the last 5 years and now consists of 3 Independent Living Advisors, Lesley Carney, Tanuka Chaudhry and Robin Hasling. They are supported by 3 Monitoring Officers, Karen Portman, Julia Nestor and Helen Broughton. The newest member of our Team is Kerry Hall, running our reception and supporting our Senior Administrator Helen Ford and last but not least Carole Hall, Business Manager. Between us all we offer a high quality personal service from a team who really understand and empathise our clients needs. To date we have supported over 800 individuals to access Direct Payments.
Your feedback
We welcome feedback from clients to help us to develop the service we deliver. Below are a few of the comments we have received over the past three years which reflect the positive impact we have had in improving peoples lives:
“Knowing we are working with someone that cares about us, makes us feel safe in the knowledge that we can trust A4e to look after us and because of that we never worry”.
“We would like to compliment the staff at A4e for all their hard work and effort involved in looking after Em’s welfare. They are always very helpful and polite with any problems we may have. Nothing is too much trouble and they are a pleasure to work with. This system has made a massive difference to our lives and we would not be able to manage without their help”.
“Just to say thank you for all the kindness and care you have shown me, I find life so much easier now”.
“Just a note to say thank you for the vital part you played in supporting to find the right carer for me. So thank you for helping to make a difference in my life – worth the long wait. I am most grateful to you”.
“I would like to thank you for the support of professional attitude you portrayed to my wife’s needs and my lack of knowledge about funding. You made a big difference to the quality of life my wife had left and it is something I will never forget. The one to one meetings reassured me tremendously”.
“I have had epilepsy and emotional illness for a lot of years. I have been to many support groups over the years but none of these made any difference to my life. My life became easier when A4e stepped in and offered me support in getting a carer. I had never heard of this team of wonderful people who understand what type of support and help I needed. Since having carers my situation has changed. My children don’t seem so upset when I am ill because they know I have someone with me and I am in no danger. Your team is worth more than you know. I can’t thank you enough for all your help which is very effective not just for me but all other people you all help. A4e are worth a million”.
“I have moved to a new area and have chosen to remain with Middlesbrough office A4e to provide a fully comprehensive tax, NI wages accounts. Simplifying this from the clients view point making the experience a walk in the park”.
"A4e has proved an invaluable service to me. My son only had a social life when he went out with me or another family member. Now at 34 he is, at last, having a life outside of the home. It has made him much happier and he now feels more confident. The service that has been provided has been great, as have the staff we have dealt with".
"Direct Payment has been invaluable for me. It has helped me to maintain my independence in my own home. I now feel in control of my life, instead of other people being involved. Now that I have a new advisor Lesley Carney, my confidence in the service has improved. I would definitely recommend Direct Payemnts to others as long as they were assigned an advisor like Lesley".
"I am very happy with the service provided by A4e, the care provided, courtesy and respect of staff all round. I have been able to enjoy shopping and visits to friends and various outings and able to lead a fuller life. I would definitely recommend the service to anyone who is eligible".
“Contact us
Ground Floor
Victoria House
159 Albert Road
Middlesbrough
TS1 2PX
Telephone 01642 227218
Fax 01642 227217
Email dpsupport@a4e.co.uk